Terms of use.

1. Acceptance of the terms

By accessing the website or using the services, you declare that you have read, understood and fully accepted these Terms of Use. If you disagree, do not use the services.

2. Company identification

DYNAMICS LABS LTDA Tax ID (CNPJ): 57.505.189/0001-91 Website: https://dynamicslabs.com.br

3. Description of services

Dynamics Labs provides technology, development, integration, automation, artificial intelligence, digital customer service and consultancy services for companies. Services are delivered as systems, integrations, automations, applications and customer-service solutions developed or managed by Dynamics Labs, not as a proprietary SaaS platform.

4. Contracting services

Specific conditions of price, scope, deadline, support and cancellation will be defined in the proposal or contract entered into with each client. Services are provided as individually agreed.

5. Dynamics Labs responsibilities

Dynamics Labs commits to performing the contracted services with technical diligence, following the instructions and authorizations provided by the client. We do not guarantee uninterrupted operation of external services maintained by third parties.

6. Client responsibilities

The client must formally authorize the accesses necessary to perform the services, is responsible for the legality of the data provided and for the content of communications, and must have an adequate legal basis to contact users.

7. Integrations with Meta, WhatsApp and third parties

Dynamics Labs acts as a Tech Provider for integrations with the WhatsApp Business Platform. The following observations apply to these integrations and to third-party services in general:

• •Dynamics Labs does not own Meta, WhatsApp, Instagram, Facebook or other external services.
• •Meta, WhatsApp, Facebook and Instagram are brands and services belonging to their respective owners.
• •The availability of integrations depends on the APIs, policies, limits, approvals and systems maintained by third parties.
• •Dynamics Labs cannot guarantee uninterrupted operation of external services.
• •The functioning of integrations depends on the availability, policies, permissions and limits maintained by Meta.
• •The Tech Provider status does not make Dynamics Labs the owner, representative or responsible party for Meta or WhatsApp.

8. Acceptable use

It is forbidden to use the services for spam, purchased lists, scams, fraud, harassment, discrimination, illegal activities or sending messages without authorization. The client must respect the commercial, messaging and acceptable-use policies of Meta and WhatsApp.

9. Data protection

Processing of personal data follows the Dynamics Labs Privacy Policy and applicable legislation, in particular the LGPD. The client remains responsible for the legal basis and the legitimacy of the data it provides.

10. Intellectual property

Dynamics Labs' own code, components, methodologies and materials remain protected, unless otherwise provided in the commercial contract. Third-party brands, names and services belong to their respective owners.

11. Content and data provided by clients

Data, brands, documents and materials sent by the client remain owned by the client or their respective holders. The client remains the owner and responsible party for its business portfolios, WhatsApp Business accounts, numbers, contacts, lists, messages, templates and other assets.

12. Availability and maintenance

Reasonable efforts are made to maintain the availability of services managed by Dynamics Labs. Maintenance events, updates and unavailability of external services may occur and will be communicated where applicable.

13. Suspension and termination

Violations of these Terms, third-party policies or the law may cause service suspension, number blocking or account termination by third parties. Dynamics Labs is not responsible for blocks caused by the client's conduct, content, lists or practices.

14. Payments and contracted services

Amounts, billing method, deadlines and cancellation conditions are defined in the proposal or contract entered into with each client. Non-payment may result in suspension of services as set out in the contract.

15. Limitation of liability

Dynamics Labs is not liable for damages arising from decisions made based on integrations, for interruptions of external services, or for blocks arising from the client's conduct, subject to the limits provided by law and the contract.

16. Changes to the terms

We reserve the right to change these Terms at any time. The current version will be published on this page with the update date.

17. Applicable law and jurisdiction

These Terms are governed by Brazilian law. Any disputes will be resolved in the courts of the district of Florianópolis, SC, without prejudice to non-waivable legal jurisdictions.

18. Contact

For matters related to these Terms, use the institutional email: contato@dynamicslabs.com.br