Privacy policy.

1. Company identification

DYNAMICS LABS LTDA Tax ID (CNPJ): 57.505.189/0001-91 Website: https://dynamicslabs.com.br Dynamics Labs operates as a technology and automation agency and consultancy, providing services to client companies.

2. Scope of this policy

This Policy applies to the website https://dynamicslabs.com.br and to the services, integrations, systems, automations and customer-service solutions developed or managed by Dynamics Labs for client companies. Specific contracts may include data-protection clauses that complement or detail what is set out here.

3. Personal data collected

Depending on the project and on interactions with the website or the contracted services, the following personal data may be processed:

• •Name
• •Phone
• •Email
• •Company
• •Job title
• •IP address
• •Information submitted in forms
• •Message content
• •Files and media submitted
• •Customer-service history
• •Technical logs
• •Usage data
• •Cookies
• •Business identifiers
• •Business ID
• •WABA ID
• •Phone Number ID
• •Phone number identifiers
• •Message templates
• •Webhook events
• •Send, delivery and read status
• •Data made available through authorized APIs and integrations

4. Data received from client companies

Dynamics Labs may receive, from client companies, data necessary to deliver the contracted services, such as records, contacts, lists, configurations and communication content. This data is processed according to the client's instructions and contractual obligations, under the applicable legal basis.

5. Data received through Meta and WhatsApp integrations

Data from Meta and WhatsApp is accessed only when a client company authorizes the integration and only for purposes related to the contracted service. As a Tech Provider, Dynamics Labs may access and process business data and assets authorized by clients to configure and operate integrations with the WhatsApp Business Platform.

6. Purposes of processing

Processing of personal data may have the following purposes:

• •Configure integrations
• •Send and receive messages
• •Manage message templates
• •Run automations
• •Organize customer service
• •Provide support
• •Maintain security and technical logs
• •Comply with legal obligations
• •Prevent fraud and misuse
• •Improve the contracted services

7. Legal bases

Processing relies on the hypotheses provided by the LGPD, including consent, contract performance, compliance with legal or regulatory obligations, the exercise of rights, legitimate interest and credit protection, among other applicable ones.

8. Role of Dynamics Labs as controller or processor

Dynamics Labs may act as a data processor when it processes information following a client company's instructions. In its own activities, such as website management, contracts, support, security and commercial relationships, it may act as a controller. The exact role depends on the subject of the contract and the nature of the data processed.

9. Sharing with vendors

Data is not sold. When necessary, it may be shared with hosting, database, cloud, artificial intelligence, CRM, messaging, support, security and infrastructure providers, always under contractual and technical protection obligations.

10. Third-party services and platforms

Dynamics Labs uses third-party services and platforms to carry out its activities, which may process data according to their own policies. We do not own Meta, WhatsApp, Instagram or Facebook; these brands and services belong to their respective owners.

11. International data transfer

International providers may process data outside Brazil, subject to contractual, technical and legal measures to ensure the protection of the transferred personal data.

12. Cookies and similar technologies

We use cookies and similar technologies for website operation, preference storage, usage measurement and security. The data subject's browser offers features to manage or disable cookies, and these preferences can be configured at any time.

13. Storage and retention period

Data is kept for the period necessary to provide the services, fulfil contracts, meet legal obligations, protect rights and resolve disputes. There is no single fixed period for all data; the period varies according to the purpose and the applicable legal requirements.

14. Information security

We adopt technical and organizational measures to protect personal data against unauthorized access, loss, alteration or improper disclosure, including access controls, encryption where applicable, and environment monitoring.

15. Data subjects' rights

The data subject may exercise the rights provided by the LGPD, including:

• •Confirmation of processing
• •Access
• •Correction
• •Portability, where applicable
• •Anonymization
• •Blocking
• •Deletion
• •Information about sharing
• •Revocation of consent
• •Objection to processing
• •Review of automated decisions, where applicable

16. Data deletion

The data subject may request the deletion of personal data or data linked to integrations managed by Dynamics Labs. Deletion may be requested through the contact channel indicated in this Policy. Immediate or absolute deletion cannot be guaranteed when there is a legal retention obligation or a need to protect rights.

17. Children's and adolescents' data

Dynamics Labs does not direct its services to children or adolescents and does not knowingly process their data without the necessary authorization from legal guardians, where applicable.

18. Changes to this policy

This Policy may be updated periodically. The revised version will be published on this page with the update date.

19. Contact channel

To exercise rights, request clarifications or report data-protection matters, use the institutional email: contato@dynamicslabs.com.br